Last Updated: November 6, 2025
At Empire Fashion, we are committed to delivering your bags safely and efficiently across
India. This policy outlines our shipping procedures, delivery timelines, and related
information.
Contact Information
Email: support@empirefashion.in
Business Address: A-774/2, Second Floor, Nabi Karim Road, Amar Puri, Paharganj, New
Delhi, Central Delhi, Delhi – 110055
Shipping Coverage
1.1 Domestic Shipping
Empire Fashion currently ships to all serviceable locations across India through our trusted
third-party shipping partners.
We Ship To:
● All major cities and towns in India
● Remote and rural areas (subject to serviceability by our shipping partners)
We Do NOT Ship To:
● International destinations (currently unavailable)
● P.O. Box addresses
● Military or diplomatic addresses (APO/FPO)
Note: Please ensure your delivery address is complete and accurate. We are not
responsible for delays or non-delivery due to incorrect or incomplete addresses.
1.2 Shipping Partners
We work with reliable third-party logistics providers to ensure safe and timely delivery of
your orders. Our shipping partners may include:
● Blue Dart
● Delhivery
● DTDC
● India Post
● Ecom Express
● Other authorized courier services
The shipping partner for your order will be assigned based on serviceability and delivery
location. You will receive tracking information once your order is shipped.
Order Processing Time
2.1 Processing Timeline
Standard Processing: Orders are typically processed within 1-3 business days after order
confirmation.
Processing Steps:
- Order verification and payment confirmation
- Quality check and packaging
- Handover to shipping partner
- Business Days: Monday to Saturday (excluding public holidays and Sundays)
- Note: During sale periods, festivals, or high-demand seasons, processing times may be
- extended by 1-2 additional business days. We will notify you of any significant delays.
2.2 Order Confirmation
You will receive an order confirmation email immediately after placing your order. This
email will include:
● Order number
● Itemized order details
● Delivery address
● Payment confirmation
● Expected delivery timeline
Shipping and Delivery Timeline
3.1 Estimated Delivery Time
Delivery timelines vary based on your location and shipping partner availability:
Metro Cities: 3-5 business days
Tier 1 Cities: 4-6 business days
Tier 2 Cities: 5-7 business days
Remote Areas: 7-10 business days
Note: These are estimated timelines and may vary due to factors beyond our control. The
delivery timeline starts from the date of order dispatch, not order placement.
3.2 Tracking Your Order
Once your order is shipped, you will receive:
● Shipping confirmation email with tracking number
● SMS with tracking link (if mobile number provided)
● Real-time tracking updates from our shipping partner
You can track your order by:
● Clicking the tracking link in your shipping confirmation email
● Visiting the shipping partner’s website and entering your tracking number
● Contacting us at support@empirefashion.in for assistance
Shipping Charges
4.1 Standard Shipping Fees
Shipping charges are calculated based on:
● Order value
● Delivery location
● Product weight and dimensions
● Current shipping partner rates
Shipping charges will be displayed at checkout before you complete your purchase.
4.2 Free Shipping
We may offer free shipping on:
● Orders above a certain value (promotional offers)
● Special sale periods
● Selected products or categories
● Specific payment methods
Free shipping offers will be clearly communicated on our website and at checkout.
Note: Free shipping offers cannot be combined with other discount codes unless explicitly
stated.
Delivery Process
5.1 Delivery Attempts
Our shipping partners will make up to 3 delivery attempts at your provided address.
First Attempt: Delivery will be attempted during standard business hours
Second Attempt: If first attempt fails, a second attempt will be made within 24-48 hours
Third Attempt: Final delivery attempt will be made before the package is marked for
return
Note: You will receive notifications (SMS/call) before each delivery attempt.
5.2 Delivery Requirements
At the time of delivery, please ensure:
● Someone is available to receive the package
● Valid identification proof is available for verification
● The delivery address is easily accessible
● Contact number provided is reachable
Signature Required: A signature will be required upon delivery for order verification.
5.3 Failed Delivery
If all delivery attempts fail, the package will be returned to our warehouse. In this case:
● You will be notified via email and SMS
● You can request re-shipment (additional shipping charges may apply)
● If you choose not to re-ship, a refund will be processed minus applicable charges
6. Packaging
We take great care in packaging your products to ensure they reach you in perfect
condition.
6.1 Our Packaging Process:
● Products are quality-checked before packaging
● Bags are wrapped in protective material
● Sturdy, tamper-proof packaging boxes are used
● Packages are sealed securely with branded tape
● Fragile items receive extra cushioning
Eco-Friendly Initiative: We strive to use recyclable and eco-friendly packaging materials
wherever possible.
6.2 Inspection at Delivery
We strongly recommend that you inspect your package at the time of delivery.
Please Check:
● Package condition (any visible damage or tampering)
● Product condition (intact tags, no defects)
● Product matches your order (correct item, size, color)
● All items are included (if multiple products ordered)
6.3 If You Notice Any Issues:
● Do not accept the delivery if the package is severely damaged or tampered with
● Take photographs of the package and product
● Contact us immediately at support@empirefashion.in within 48 hours
● We will arrange for a replacement or refund as per our Refund & Cancellation Policy
Note: Claims for damaged or defective products must be made within 48 hours of delivery
with photographic evidence.
7. Undelivered or Lost Packages
7.1 Package Tracking Shows Delivered
If your tracking information shows the package was delivered but you haven’t received it:
Check with family members or neighbors
Look around your delivery location (porch, mailbox, building reception
Contact your building management or security
Wait 24 hours in case of delayed update
Contact us at support@empirefashion.in with your order details
We will investigate with our shipping partner and provide resolution within 3-5 business
days.
7.2 Package Lost in Transit
If your package is lost during transit:
● We will file a claim with our shipping partner
● Investigation may take 7-10 business days
● Once confirmed lost, we will offer either:
○ Free re-shipment of the same product (subject to availability)
○ Full refund including shipping charges
8. Address Changes
8.1 Before Shipment
You can modify your delivery address before the order is shipped:
● Email us at support@empirefashion.in immediately
● Provide your order number and new complete address
● Address changes are subject to serviceability and may affect delivery timeline
8.2 After Shipment
Once the order is shipped, address changes are not possible. However:
● You can coordinate with our shipping partner directly using the tracking number
● Some shipping partners may allow address updates (subject to their policies)
● Additional charges may apply for address changes after shipment
9.Delivery Delays
While we strive for timely delivery, delays may occur due to:
9.1 Common Delay Reasons:
● Incorrect or incomplete delivery address
● Recipient unavailable during delivery attempts
● Remote or hard-to-access locations
● Natural disasters or extreme weather conditions
● Political unrest or strikes
● Festival or holiday rush
● Shipping partner operational issues
● Government restrictions or lockdowns
9.2 In Case of Delays:
● We will keep you informed via email and SMS
● You can track your order in real-time
● Contact us at support@empirefashion.in for updates
Note: Empire Fashion is not liable for delays caused by circumstances beyond our control
or by third-party shipping partners.
10. Multiple Items in One Order
If you order multiple items:
● Items may be shipped together or separately depending on availability
● You will receive separate tracking numbers for split shipments
● Delivery timelines may vary for different items
● Shipping charges (if applicable) will be calculated for the entire order, not per item
11. Prepaid Orders
All orders on Empire Fashion must be prepaid. We accept:
● Credit Cards
● Debit Cards
● Net Banking
● UPI
● Digital Wallets
● Other payment methods as displayed at checkout
Cash on Delivery (COD) is currently not available.
12. Damaged Shipments
If you receive a damaged package:
Immediate Action Required:
Do not accept the delivery if damage is severe or package is tampered with. If already accepted, take photographs immediately showing:
○ Outer packaging damage
○ Product damage (if any)
○ Shipping label and tracking number
Contact us at support@empirefashion.in within 48 hours Provide order number and photographic evidence Resolution:
● We will investigate the claim
● Depending on the situation, we will offer:
○ Free replacement
○ Full refund (including shipping charges)
● No return shipping cost for damaged products
13. Customs and Duties
As we currently ship only within India, no customs duties or international taxes apply. All
prices displayed on our website are final, inclusive of applicable GST.
14. Force Majeure
Empire Fashion shall not be liable for any failure or delay in delivery due to circumstances
beyond our reasonable control, including but not limited to:
● Acts of God (earthquakes, floods, storms)
● Pandemics or epidemics
● War, terrorism, or civil unrest
● Government regulations or restrictions
● Strikes or labor disputes
● Shipping partner failures
● Network or system failures
15.Shipping Insurance
All shipments are insured against loss or damage during transit at no additional cost to
you. In case of any incident, we will work with our shipping partners to resolve the issue
promptly.
16. Customer Responsibilities
To ensure smooth delivery, customers must:
● Provide accurate and complete delivery address with landmark
● Provide valid and reachable contact number
● Ensure someone is available to receive the package
● Inspect the package at the time of delivery
● Report any issues within 48 hours of delivery
Contact Us for Shipping Queries
For any questions or concerns regarding shipping:
Email: support@empirefashion.in
Response Time: Within 24-48 hours
Please include your order number in all communications.
Policy Updates
Empire Fashion reserves the right to modify this Shipping Policy at any time. Changes will
be effective immediately upon posting on our website. Please review this policy periodically
for updates.
The “Last Updated” date at the top of this page indicates when this policy was last revised.
Note: This Shipping Policy is subject to the Terms and Conditions of Empire Fashion. For
returns and refunds related to shipping issues, please refer to our Refund & Cancellation
Policy.